Launch
Service Cloud Quick-Start
A fixed-scope Service Cloud setup for teams of up to 25 agents: cases, queues, email-to-case, basic service levels, reports and training.
- 3 weeks
- Fixed price
- Training included
Pricing
Scope
Included
- Case setup, statuses and record types
- Queues and assignment rules
- Email-to-case for up to 3 support addresses
- Basic entitlements and service-level milestones
- 5 reports
- Agent and admin training
Not included
- Salesforce licenses
- Telephony or CTI integration
- Omni-Channel routing beyond queues
- Customer portals and data migration
How it runs
- Week 1
Support process workshop and case setup
- Week 2
Queues, email-to-case, service levels and reports
- Week 3
Training and go-live
What we need from you
- Service Cloud licenses purchased
- A support process owner
- Access to your support mailboxes
Questions
Can you connect our phone system?
Telephony is outside this package; we can quote it separately once your provider is known.
Can we migrate cases from our current helpdesk?
Yes, as a separate Data Migration package.
Does this include a customer portal?
No. Portals are scoped and quoted separately.